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General Policy

1,Focalecig.com's Standard Return Policies applicable only to products purchased by you directly from the Focalecig.com website.
2,All products can be requested for Return Merchandise Authorization within warranty of return.
3,All returns must require a Return Merchandise Authorization. Contact us to request RMA and get Authorization. ( E-mail: service@Focalecig.com )
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
4,Any product not purchased from Focalecig.com
5,Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
6,Any product that exhibits physical damage

Common problem

 

                           

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website shuting down announcement

Dear friends,
Thank you for all your supports to focalecig these years. 
With the objective of the company strategy and verious factors we have decided to shut down the focalecig website. the website will be closed on April 23th 12 pm hong kong time. we not taking orders anymore. 
for all orders not ship out or item problem you can still reach us at support@focalecig.com 

we will process all orders not shipped pls do not worry.

Best regards. 












4/28/2017