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Product Warranty

focalecig.com chooses quality products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included.
We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. 

Please read the following after-sales terms first so as to better under focalecig warranty:
1. Non-human causes of product problems, we will be committed to 6 months warranty( Drip tip, atomizers excluded), you need to pay the freight to China.
2. 6 months after repair the product, you need to pay the freight and cost of repair.
   If the returned products cannot be repaired due to the serious damage or defects made by customers, focalecig will only send back customers the original defective items.

3. Do not destroy warranty sticker if you found the item doesn't work right. 

4. Disassemble it are Not acceptable.

Common problem

 

                           

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website shuting down announcement

Dear friends,
Thank you for all your supports to focalecig these years. 
With the objective of the company strategy and verious factors we have decided to shut down the focalecig website. the website will be closed on April 23th 12 pm hong kong time. we not taking orders anymore. 
for all orders not ship out or item problem you can still reach us at support@focalecig.com 

we will process all orders not shipped pls do not worry.

Best regards. 












4/28/2017