focalecig.com chooses quality products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included.
We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Please read the following after-sales terms first so as to better under focalecig warranty:
1. Non-human causes of product problems, we will be committed to 6 months warranty( Drip tip, atomizers excluded), you need to pay the freight to China.
2. 6 months after repair the product, you need to pay the freight and cost of repair.
If the returned products cannot be repaired due to the serious damage or defects made by customers, focalecig will only send back customers the original defective items.
3. Do not destroy warranty sticker if you found the item doesn't work right.
4. Disassemble it are Not acceptable.
Dear Valued Customers,
Thanks for your support on Focalecig!
Focalecig is having holiday between Jan. 20th and Feb. 6th to celebrate the 2017 Chinese New Year.
During this period, orders placed on China warehouse items will not be processed.
Please rest assured that will try our best to send the available items before the holidays.
We will start processing orders on Feb.6th. However, shipping might take another few days to be resumed.
Customer Service is available on Feb.6th. Due to the holiday backlogs, it might take extra 24 hours for replying your emails.
Thank you for your kind attention and wish you a fruitful year of the Goat !