Your location:

Contact us


Fro (Pre-Sale), drop shipping, affiliates, suggestions, cooperation, please contact our representative

For (After Sale)product problem/ order information, please contact customer service center

Emails will be replied within 24 hours on workday (Monday to Friday)

Live chat will only available from 9 am to 6 pm Monday to Friday (HKT)

Address: 402A, Building 45, GuangQian Village, Xili Town, Nanshan District, Shenzhen, China

Common problem


Recently Viewed

Dear Valued Customers, 

Thanks for your support on Focalecig!

Focalecig is having holiday between Jan. 20th and Feb. 6th to celebrate the 2017 Chinese New Year.
During this period, orders placed on China warehouse items will not be processed.

Please rest assured that will try our best to send the available items before the holidays. 

We will start processing orders on Feb.6th. However, shipping might take another few days to be resumed.
Customer Service is available on Feb.6th. Due to the holiday backlogs, it might take extra 24 hours for replying your emails.

Thank you for your kind attention and wish you a fruitful year of the Goat !

Best Wishes